Because extraordinary service and remarkable experiences lead to positive word of mouth and customer referrals, Josiah Mackenzie founded Hotel Marketing Strategies to share best practices for accomplishing this in the hotel industry. His mission is to connect every hotel with the technology they need to better understand and serve their guests.

Mackenzie now works as Director of Business Development at ReviewPro to provide hotel executives with customer insights and business intelligence through online reviews and social media analytics. ReviewPro reporting provides valuable insight for action in the areas of marketing & PR, quality & operations, sales, revenue & distribution.