Carriers in China are currently focused on sharpening their sales and marketing initiatives, with strong focus on improving the efficacy of digital channels. Be it for customer service, recognizing loyal customer and retaining them via apt personalization techniques or direct sales, airlines are increasingly relying on their digital channels. There are numerous aspects that need to be addressed in order to attain the goal of being a customer-centric organization.
“Building a Customer-Centric Airline” is the main theme of China Airline Distribution Conference 2016, scheduled to take place on Oct.25-26, 2016.
30+
Speakers480+
Attendees50+
Airlines85%
Decision-makers